Do you provide a Free Consultation?
Yes. We provide a free telephone consultation and will dedicate the necessary time to understand your needs. During the consultation we will discuss our services as well as rates.
Are telephone calls and the initial consultation Confidential?
Absolutely! We understand the sensitive and emotional nature of most of our investigations. Many of our investigators have themselves experienced what you are going through. Discretion and confidentiality begins with the initial consultation and does not end at the finalization of the investigation.
Is there anything I should know prior to calling you?
It is important to take precautions in an effort to safeguard the likelihood of your spouse learning that you called an investigative agency. If you call from your cellular telephone then make certain that you erase the call log. If you are calling from your home telephone then make certain that our phone number is erased from the redial feature. Our Toll-free number- (888) 407-6269, will not show up on your home telephone bill! It will come through as a private or restricted number.
What types of services do you specialize in?
Many investigative agencies try to “do it all” and we believe that you cannot be really good at one thing if you are trying to do everything. Therefore, we made a decision to specialize in Domestic Investigations which include Cheating, Child Custody Investigations, and Alimony (Spousal Support) Investigations. With two decades of private investigative experience, we have also come to specialize in Criminal Investigations and Insurance Liability Investigations. As with anything, if you do something everyday then you will become really good at it. As far as we are concerned, we are the best in the industry and absolutely no one has the success that we do without getting caught.
How do you differ from your competitors?
The biggest difference from our competitors is the fact that we make every effort to understand what your individualized needs are and provide you with genuine attention and support. Even if you are so stressed out that you just want someone to talk to, we will be there for you. From a performance standpoint we are different in the fact that we will exercise extreme caution when conducting surveillance and in 99% of our cases we will provide results without your spouse ever having a clue that he/she was being watched. You will deal with the owner of the company throughout the investigation, beginning with the initial consultation.
Do you provide Cell Phone Records?
No we do not; it is a Federal Criminal Offense. On January 12, 2007 President Bush signed a bill known as H.R. 4709 Telephone Records & Privacy Protection Act of 2006; it became public law 109-476. In summary, it is totally illegal, not only for someone to sell telephone records, but it is also illegal for someone to purchase telephone records. You can be arrested and charged criminally, not to mention any civil repercussions. Many people seek cellular phone records as a means to avoid learning of an affair the correct way and that being Video-surveillance; however it is illegal. Even if you did have cell phone records, your spouse will still deny an affair. The only way to prove an affair is with video proof.
Are you licensed and insured?
Yes, we are Licensed, Bonded, and Fully Insured in Pennsylvania.
How do I get started?
Call. You will speak with the owner of the company and will have the opportunity to discuss all of your investigative needs. If you are not sure what to say or how to say it, don’t worry. We know how to interview in a compassionate manner and draw out all of the important information. All you need to do is call…
You mentioned a retainer; what is a retainer?
A retainer is an upfront deposit that we bill against and when the retainer is exhausted we will continue to perform our service with the agreement that any outstanding balances will be satisfied, in full, immediately upon completion of the investigation and prior to the release of any investigative finding. The amount of the retainer is dependent on the anticipated needs of the client.
What if you do not use the full amount of the retainer?
The remaining amount of the retainer will be refunded to the client.
How much do you think an investigation will cost me?
The only way to estimate how much an investigation could possibly cost is for us to have a clear understanding of your situation. During the Free Consultation we will better estimate the approximate cost. Some determining factors of cost will be the nature of the investigation, the duration of the investigation, as well as the difficulty level of the investigation. Our goal is to provide you with an affordable service. However, we are not the cheapest, nor are we the most expensive. Because of our expertise, we are not concerned if you wish to price shop. IF you are looking for the cheapest agency then we probably are not the company for you. However, if you are looking for an private detective agency that has affordable rates but more importantly has a high success rate without getting caught then we are absolutely the company for you.
How long will the investigation last?
The duration of any investigation will vary from case to case. We will be better able to estimate how long it might last after we speak to you.
What forms of payment do you accept?
We accept Certified Checks, Cashier’s Checks, Money Orders, Personal Checks, Credit Cards, and Cash. If your spouse has access to your credit card statements then you might not want to pay via credit card because it could jeopardize the investigation. If you are in need of immediate services and want to expedite the commencement of the investigation then you will need to make a secure form of payment via Cash, Money Order, Certified Check or Cashier’s Check. If you are not in a rush then a personal check will suffice; it is our policy to wait until all personal checks clear the bank before we commence the investigation.
Will I be able to use your investigative evidence in court?
Absolutely. Our agency is licensed and bonded in Pennsylvania and therefore our investigative findings will be admissible in a court of law. Despite the fact that you hired us, because we are licensed and bonded, the courts view us a neutral party. In the event that you need our testimony in court we do provide testimony services, including, in some cases, expert testimony.